Now, they are able to get money back to their customers 7 business days earlier. They're providing a much better customer experience-which is leading to more repeat customers and more happy customers overall. Since the Lume team has more time, they are able to focus on other important tasks, like product development and marketing. They've also gained valuable insights into which products are being returned and why, so they can make better decisions about their inventory. The customer success team now gets about 6 hours back every week, used on building stronger relationships with customers and delivering an A1 experience. Lume has seen a significant reduction in the amount of time their team spends on processing returns. With AfterShip Returns Center, Lume's return process smells like roses Re-engage customers with new product options, since customers receive their money back sooner and have a better post-purchase experience.Be proactive with customer updates, letting them know exactly what’s happening with their returns.Provide customers with a branded returns portal-no more emailing back and forth to confirm returns are being processed.presents Back 2 School Fair Ozaukee County 2021 - Mequon - Friday, Augat. This is a review for a contractors business. Public Works & Sewerage Commission Meeting. Search job openings, see if they fit - company salaries, reviews, and more posted by Lume Cannabis employees. But they were able to find so much more in Returns Center. 1 Lume Cannabis Store Manager jobs in Escanaba.
At the time, they were looking for a solution that would incorporate a smoother RMA (Return Merchandise Authorization) process with their fulfillment center, allowing them to streamline the return process. When the Lume team decided to switch over to AfterShip Returns Center, they were able to automate their return process and provide a much better customer experience. Introducing a refreshing customer experience But, more importantly, it led to a terrible customer experience. Lengthy waits for third parties to take actionĪll of these factors led to a lot of frustration for the Lume team.A lot of back-and-forth communication with customers.No visibility into the shipping status of returned items.Return shipping labels were not easily accessible to customers.A lot of time was spent confirming return requests.Here are some of the issues they experienced: It is a leading manufacturer of flat and long products and have state-ofthe-art plants at Chandigarh, Derabassi, Kolkata and Orissa in India. Lume then had to pull that order list and cross-reference SKUs with the return requests, a situation with ample room for human error. Fulfillment centers had to open each box and enter customer information and individual SKUs into the 3PL system. Packages had to be shipped to a fulfillment center. Before AfterShip Returns Center, the Lume team had a laborious returns process, from having no returns portal and manually creating shipping labels to having to rely on their fulfillment center for status updates.
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